Refund policy
We certainly hope there is never a problem with your purchase but if so, we want to make sure returns are as easy as possible to complete so read below for our full policy.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we will be unable to issue a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Several types of products are exempt from being returned such as earrings, necklaces, clearance items (final sale!) and fair-trade crafted handbags and jewelry.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use or wear
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Items damaged during transit by the carrier (USPS, UPS etc.)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, replacement (if available) or store credit.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Returning a faulty or incorrect item?
If you discover a fault with your purchase, please contact us at (800) 340-3711 or by sending an email to info@lovecharisma.com with the order number, the item name and number, and a description of the concern and a good quality photograph for review and consideration.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as we have received it back.
Please send an email to info@lovecharisma.com with the order number, item name and number and we will respond within 1-2 days with instructions on getting your replacement item
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lovecharisma.com.
Sale items
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged which excludes any possible damage during transit/transport. If you need to exchange it for the same item, send us an email at info@lovecharisma.com and send your item to: Love, Charisma, 375 Redondo Ave #1006, Long Beach CA 90814, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Accessory Clique, Inc.
dba Love, Charisma
375 Redondo Ave #1006
Long Beach CA 90814
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.