Shipping & Returns
WHAT IS YOUR HANDLING TIME?
We strive to process all orders within 2 days of receipt and will be shipped the same day if received by 2PM PST (excluding weekends and holidays), although some orders may not be shipped until the following day. We primarily ship from Long Beach, California with limited local delivery available, as well as from Illinois and New Jersey.
Most customers will receive their orders within 5-7 days from the time the order was placed and we will contact you if there are any delays with your order.
We ship Monday-Saturday and for any order placed after 1pm on a Saturday will be shipped the following Monday (excluding holidays).
WHEN WILL MY ORDER SHIP?
If the item you ordered is in stock, we will process your order within 1-2 days and a shipping notification will be sent to when your item is on the way.
For any items currently out of stock, we will indicate when we expect it to be available on the website or you may contact us at email@example.com for more details.
The following shipping methods are available for orders delivered in the 48 contiguous states:
USPS First Class Mail: $5.99 for most items (shipping time 1-3 business days)
UPS Ground Shipping: $10.00 for orders over 70lbs (2-8 business days)
Any orders placed over $50.00 receives free shipping within the U.S. Shipping times are estimates and exclude postal service closures and delays.
DO YOU OFFER INTERNATIONAL SHIPPING?
We currently do not offer international shipping but hope to add this option in the very near future.
WHAT CARRIER(S) DO YOU SHIP WITH?
We use USPS shipping methods and depending on your order, it will either be shipped via first-class mail (small packages) Priority Mail and in some instances, UPS.
The merchandise you ordered may be filled from different locations, so items may arrive separately. You will not incur additional shipping charges in these circumstances.
SHIPPING TO MULTIPLE ADDRESSES
If you choose to ship to multiple addresses we will add $5.00 for each additional address.
We certainly hope there is never a problem with your purchase but if so, we want to make sure returns are as easy as possible to complete so read below for our full policy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we will be unable to issue a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Several types of products are exempt from being returned such as earrings, necklaces and fair-trade crafted handbags and jewelry.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Items with obvious signs of use or wear
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Returning a faulty or incorrect item?
If you discover a fault with your purchase, please contact us at (800) 340-3711 or by sending an email to firstname.lastname@example.org with the order number, the item name and number, and a description of the concern.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as we have received it back.
Please send an email to email@example.com with the order number, item name and number and we will respond within 1-2 days with instructions on getting your replacement item
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be returned, unfortunately sale items are final and cannot be refunded or exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@Love,charisma.com and send your item to: Love, Charisma, 375 Redondo Ave, Suite 1006, Long Beach CA 90814, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Love, Charisma, 375 Redondo Ave, Suite 1006, Long Beach CA 90814, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.