FAQ

FAQs

How do I place an order?
Ordering at loveharisma.com is fast, easy and safe and you can do it 24 hours a day, seven days a week.  After you've added your goodies to your cart, follow the easy instructions for payment and your order will be processed within 2 business days and shipped within 1-3 days by USPS First Class Package, USPS Priority Mail service or in some instances, UPS.

What are my payment options?
We accept Visa, Mastercard, Discover, American Express through Stripe and PayPal.

When will my order ship?
For orders placed by 2PM PST that are in stock, they will be processed within 1-2 business days and shipped immediately.  Most customers receive their orders within 1-5 business days.

We offer a great flat-rate for shipping of other items for just $5.99 for first-class shipping and if you spend $50 on your order, shipping is FREE.  Cha-ching!

We apologize, but we do not ship internationally.  At least not yet.

Do I get an order confirmation?
Upon placing an order with Love, Charisma, you will be sent a confirmation email  after your order has been successfully submitted.  We will also send you a confirmation email providing tracking information once your order has been shipped.  If you don't receive a confirmation, check your "junk" or "spam" folder.  Please contact us via email at info@lovecharisma.com and we will respond within one day.

Where are you located?
We are located in Long Beach, California and operate 100% as an e-commerce/online shop.

Do you charge taxes?
Love, Charisma is required to collect sales tax on all orders unless Uncle Sam says it is not required in your state.

How can I track my order? 
You can (1) click the link in your confirmation email to track your goodies or (2) click here and enter your tracking number.

Discount Codes 
If you received a discount code, you will be prompted to enter it after you go through checkout and before you finalize payment. The discount will be applied to the original purchase amount, which does not include taxes or any applicable shipping charges.

Is your website secure?
Rest assured your personal information is safe. Any information transmitted through Love, Charisma is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).

What if I’m not satisfied with my purchase – how do I return it?
We make every effort to select and sell quality purses and accessories. However, we understand sometimes things happen so if you must…

You may return your item in its original, unused condition within fifteen (15) days of receipt if it arrives damaged for an exchange. Please refer to our return policy for specific details. All sales are final on customized, specialty, jewelry, or clearance items.

For more information or to return an item, please email us at info@lovecharisma.com.

How do I return items for an exchange?
If you are interested in returning an eligible item (see above) for an exchange, please email us at info@lovecharisma.com so we can confirm the details.  Once we have approved your return request, you will receive an email confirmation with instructions to return your merchandise to the following address:

Love, Charisma 
375 Redondo Ave #1006 
Long Beach, CA 90804

Do you pay for return shipping?
We pay for initial shipping on initial orders. Our customers pay shipping costs on returns.  Please refer to our return policy for specific details.

Policy on damaged goods.
Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur during transit.   Please inspect your purchase immediately upon receipt.  If there is any damage or if any products are defective, contact us immediately.

In order to process your claim, please send us a low-resolution digital photo including one of the packaging it was shipped in to info@lovecharisma.com.  Make sure you keep all packaging material and we will work with you to have your item exchanged quickly.

How do I contact you?
If you have questions about your order, need to know how many zippers the bag has or just want to say hi, here's how you can contact us:

Email: info@loveharisma.com
Phone: (800) 340-3711

Thanks for shopping Love, Charisma!